Frequently Asked Questions

How do I change or cancel a reservation?

Go to refinemethod.com and click "Sign Up". Log in to your account, using your username and password. Once signed in, you can click on the "My Info" tab in the top right corner of the page to view your schedule ("My Schedule" and "Waitlist" for waitlist reservations), Visit History ("My History"), Purchase History ("My Purchases"), and account information ("My Account").

All group classes must be cancelled by 5 pm the night prior. Private lessons must be cancelled 24 hours in advance. Classes cancelled after the cancellation mark will be considered a "late cancel" and the class credit forfeited. Unlimited Members receive 2 free late cancels in a monthly billing cycle and are then charged a discounted $15 fee per late cancel.

Please use our online system to modify and cancel reservations. Our phone line will only be answered when classes are in session and functions largely as a voicemail service. Cancellations received via phone or voicemail will NOT be accepted.

How does the waitlist work?

If a class is full, you will be prompted to add your name to the waitlist. Our waitlists move very quickly so we encourage you to add yourself to the list!

If a space becomes available prior 5 pm the night prior (during the "early cancel"" window), the first person on the waitlist will be automatically added to the class and receive an auto-email confirmation. You do not need to confirm this reservation and are expected to attend unless you cancel yourself out prior to the late cancel mark (note: Your schedule will read "unconfirmed" online until we manually check you in on our end. This is not relevant to your status and should be ignored).

If a space becomes available after 5 pm, we will do our best to reach out to clients on the waitlist via email or phone to see if you still want the spot, at which point you may accept or decline.

You may book one class and add yourself to up to 2 waitlists per day, but you must cancel all necessary reservations by the 5 pm mark to avoid being added to multiple classes. We are very firm on our cancellation policy and any cancellations or class switches after 5 pm will be considered a late cancellation.